That’s why we offer many ways to help you find the right experiences for you. Viator wants to make your searches as relevant as possible. It is not necessary to have booked an experience through Viator (or Tripadvisor) to submit a review of an experience to the Tripadvisor site. Tripadvisor reviews that appear on the Viator site are subject to the same checks and moderation processes as set out above. After publication, our team checks each review reported to it as not meeting our publication criteria. All you need to do is click on the link provided in the email. In some cases, we will also send you an email asking you to validate your review before it is published. When the system detects a problem with a review, it may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists who work 24/7 to maintain the quality of the reviews on our site. If the system detects something that contradicts our publication criteria, the review is not published. Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when. You can only submit a review or rating of an experience to Viator if you were the person who made the booking through Viator. On a positive note, the staff were all very friendly. I obviously can’t comment on how good the show itself is but I think there was an option to just watch the show with no food, so I’d recommend sticking to that and getting dinner elsewhere. I’m sure some of this is on me, as maybe I misread the description as I didn’t realise the dinner and show wouldn’t happen at the same time. So we just decided that it had been too much of a let down to bother staying and left. By the time we finished our meal, having only managed to get that one drink, it was nearly 11pm and we heard a waiter tell the table next to us that we still had another 20min until the show started (still no background music at this point). The starter and dessert were awful and we didn’t manage to get a drink until after we had finished our starters. For the amount paid, the food wasn’t very nice. I had paid for the 3 course meal with a bottle of wine. On the day, we arrived for the 9:45 dinner and show, greeted by really lovely staff but no background music in a tightly packed room. Since this was for a birthday I couldn’t move the date and as this was a present, I didn’t want the refund and had to take the late show. They gave me the choice of different dates, a much later showing, or a refund. I booked months in advance but got moved to the later show because of a seemingly more important booking that took my spot. Really disappointed, we left before the show even started.
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